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Thank you for the opportunity to Earn Your Business! Our goal is to ensure you are 100% satisfied with your purchase. This includes from the time you visit our online store until the moment your package arrives at your door. We realize that shipping reliability and cost both play a key role in your overall experience with Charleston Seafood. We have negotiated outstanding rates with our primary carrier - FedEx – as we are pleased with our ongoing partnership. For the past 15 years and counting...our customers are telling us it’s working!
Packing Your Seafood: First, your fillets are cut from the fish the day of shipping – not in advance. This policy ensures you will receive the freshest fish anywhere on the internet. Next, we vacuum seal and label your items to lock in the fresh seafood flavor. Finally, we carefully pack your seafood in a heavy duty, DOT approved shipping cooler, complete with plenty of frozen gel packs and insulated packing material. We pack under the assumption that you will not retrieve the package until later that night and may be left unattended - no worries! We want your seafood to arrive fresh, cold, and delicious! Shipping Your Seafood: Orders received by 12:00 PM, EST are shipped the same day (unless otherwise requested and/or items not available). We ship Monday through Thursday, with delivery Tuesday through Friday. Please call for a Saturday delivery to ensure this service is available in your area and a Saturday FedEx surcharge may apply. You will receive the FedEx tracking number via email when you item ships as well as when it delivers. • All shipments are sent “Shipper Release” and FedEx will not require a signature. The item will be placed on the front porch. Please make sure the recipient is aware a package has been sent. • Delivery times vary from zip code to zip code and FedEx can make deliveries up to 7:00 pm local time. • FedEx must have access to Apartments and Gated communities. There are local polices in these locations and the recipient may be required to assist with the deliveries. • We are not responsible for delays which FedEx deems “Outside of their Control,” such as weather, flooding, etc. Shipping Costs: Shipping costs are determined by the weight of the package and distance from our facility in Charleston, South Carolina. When you purchase from Charleston Seafood, you have the unique opportunity to choose your shipping method – either Overnight or Two Day Service. All packages must be delivered within 2 calendar days from shipment. You also have the ability to choose a specific delivery date. Finally, you have the ability to view the actual shipping costs after you enter the destination zip code during check out without obligation. There are no hidden fees or extra charges. If you have questions, feel free to call our trained staff us at 1-888-609-FISH (3474). Again, thank you for the opportunity! |